Contact us

The quickest way to reach us is by email at contact@transferfiles.net. One inbox handles everything: support, corrections, privacy requests, press and legal notices. We usually reply within one to two business days.

Send us a message

Fill in the form and press the button. Your email app will open with the message ready to send, along with your browser details so we can look into technical problems faster. We don't store anything you type here.

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TopicA transfer isn't workingBug reportCorrection to a guidePrivacy or data requestFeature suggestionPress or mediaLegal or copyright noticeSomething else

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If a transfer isn't working

Most problems are fixed by one of these steps, so please try them first:

1. Make sure the sender's page is still open and their screen hasn't locked. The file streams live from their device.
2. Try a different network on either side, such as a phone hotspot. Some workplace, school and hotel networks block peer-to-peer connections. Our guide to transfers blocked by a network explains why.
3. Turn off any VPN or privacy extension for the duration of the transfer.
4. Use an up-to-date Chrome or Edge on a computer for very large files.

If it still fails, email us and include the browsers and devices on both ends, the approximate file size, and the exact error message. A screenshot helps a lot.

Corrections

Service prices and limits change often. If one of our guides is out of date, tell us the page address and what has changed, with a link to the source if you have one. We check every report and update the page date when we make a change.

Privacy requests

We hold very little personal data. We never have copies of transferred files. To exercise your rights under GDPR, UK GDPR or California law, email us with the subject "Privacy request". See our Privacy Policy for details.

Copyright and abuse reports

Because files go directly between two people's devices and are never stored by us, there's no hosted copy we can take down. If you believe our website itself infringes your rights, or you want to report misuse of the service, email us with the subject "Legal". Include your contact details, the content concerned, and the basis of your complaint.